Studio, process and support

Guarantees and aftercare

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A useful guarantee begins with a clear order and a checked handover. Keep the quote, specification, invoice and care guidance; these help if a problem appears.

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Studio and support

Record the scope and condition at handover

The order documents and applicable conditions should be available before acceptance. Fitting is reviewed with the client.

Identified quotation

Cabinets, finishes, hardware, delivery and fitting are described in the final proposal.

Joint review

Doors, drawers, junctions and visible surfaces are checked after fitting.

Material care

Finishes may need different cleaning and maintenance; relevant guidance is passed on.

Issue record

A photograph, date and clear description help identify the component and assess what happened.

Third-party components

Keep manufacturer documents supplied with hardware or equipment.

Consumer rights

Commercial order terms do not remove applicable statutory consumer rights.

Project thinking

Specific information helps resolve an issue

A broad website promise cannot replace the terms of a particular order. We explain what to keep and how to report a concern.

Before accepting

Read which parts, materials and work the quote includes. If an appliance or third-party building work is outside scope, find out before furniture is made.

At handover

Open fronts and drawers, look at visible edges and check the installation against the accepted scope. Record a specific observation so it can be followed up.

Describe the problem

Provide the order number or date, the location of the part and when the issue appeared. General and close-up photographs help separate hinge adjustment from a surface change.

Materials and care

Veneer, lacquer and melamine need different treatment. Follow component guidance and avoid unapproved cleaning methods while an issue is being assessed.

Terms and legal rights

Ask for the conditions that apply to your order. Statutory consumer protection and any additional commercial guarantee are separate; a commercial term should not be read as reducing legal protection.

Handover photographs help too

After fitting, take an overview of each piece and close-ups of distinctive details or hardware. Keep these with the accepted quote and any care instructions. If a door becomes misaligned later, the documents help establish what changed and which component is involved. The actual order and evidence guide the response, rather than a general sentence on a website.

What to send with your enquiry

Photographs of the whole space and any awkward details
Approximate width, height and depth
What needs to change and what you are keeping
The address, access details and preferred timing

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Questions about guarantees and aftercare

How do I report a problem?＋

Contact your project representative with the order reference, photographs and a description.

Where are the terms?＋

Request order and component documents before accepting the work.

Does a commercial warranty replace the legal guarantee?＋

No. Applicable statutory protection and any additional commercial warranty are distinct.

Joaquín PardoYour contact in Barcelona

Your project starts here

Give every centimetre a purpose.

I'm Joaquín Pardo. Show me the awkward corner, column or wall that is limiting your room. We can start with what you need to store and explore ways to use the space without crowding it.

No obligation. Rough measurements are enough to get started.

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Start with the details you have

Make the scope clear from the start

Send photographs of the space and describe the furniture you need. The final proposal names materials, fitting and components so you know what will be supplied and what documents to keep.

01 We review the scope of your idea
02 We identify dimensions still needed
03 Materials and fitting are specified before you order

Name for our reply * Phone with WhatsApp * Email, if you prefer Type of furniture * Approximate budget Preferred contact language * What needs to fit or change? Add room photos or a plan Choose up to 8 JPG, PNG, WEBP, HEIC or PDF files (40 MB per file; 120 MB altogether)

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Handover is reviewed against the accepted scope.